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MAINTENANCE
Scheduled Maintenance
Eagle Technology will review your networks monthly activity and schedule monthly updates to perform task that will insure that your systems will continue to perform at an optimize level.
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Asset Management
Eagle Technology will provide your company with monthly inventory reports of your business’ computer hardware and software resources. Networks have a defined efficiency lifecycle and need to be replaced to ensure system productivity. Eagle Technology will review your existing network resources and create a network lifecycle timeline.
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Case Management
Eagle Technology maintains a computer problem log that allows you to view a complete summary of computer issues and resolutions. Your Eagle Technology manager will address resolutions for computers that require ongoing support.
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Spyware & Adware Prevention
Spyware & Adware are computer programs that computer users may accidentally download onto their computer. Spyware monitors the computer user’s activity on the Internet, gathers files, email addresses, and password information, and transmits that information to an outside source. Adware also collects computer user’s activities and uses that information to show internet advertising on the computer’s browsers – often resulting in the user being bombarded with pop-up ads. Both programs are uninvited and almost always unwanted. Eagle Technology will prevent both Spyware & Adware from entering by continuously monitoring your company’s computers and by educating employees on ways to avoid inadvertently downloading these programs. Eagle Technology works with your office to stop Spyware & Adware before it occurs.
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OS Optimization & Management
A healthy computer system requires routine updates. A Eagle Technology technician will ensure that your computers receive current service packages including Windows Updates, Office Updates, anti-virus updates and anti-spyware updates and provide your office with monthly reports.
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Drive Space Monitoring
Drives that are close to space capacity are at risk for crashing and losing files. Eagle Technology will monitor your drive space and notify you to remove files or add additional storage to safely maintain your important company data before it causes any system downtime.
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License Management
Eagle Technology will provide notification to remind you of pending software licensing laws to remain software compliant. You will be able to view all software agreements in the Inventory Report.
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Microsoft Patch Management
Microsoft software patches are routine security and stability software upgrades provided by Microsoft to solve discovered software security issues. These patches are designed as intermediate solutions until the next software release. Eagle Technology will install and manage Microsoft patches to keep your software secure and stable protecting your computers from downtown or lost data.
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Event Log Monitoring
Eagle Technology will proactively monitor your event logs to ensure that warnings and signs of trouble are handled prior to them affecting your network health. Through advanced web based monitoring tools Eagle Technology technicians will be alerted to immediately address critical issues 24/7. back to top
Log File Maintenance
Log files catalog every request made to a particular server. Eagle Technology will determine the correct log maintenance schedule for your servers to reduce storage requirements, increase server performance and reduce the risk of downtime.
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SECURITY
Virus Definition & Prevention
Viruses can bring your business to a screeching halt and damage critical data. Eagle Technology will monitor and manage your company’s network security, antivirus software, firewall, and VPN (virtual private network) and install security programs to protect your information and systems.
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Software Patch Management
Software patches are routine security and stability software upgrades provided by software companies to solve discovered software security issues. These patches are designed as intermediate solutions until the next software release. Eagle Technology will install and manage patches to keep your software secure and stable protecting your computers from downtown or lost data.
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File Sharing Permission and Administration
Eagle Technology will develop the most effective file structure for your organization to allow users appropriate accessibility and ease of use. Sensitive files will be protected by login password access restrictions.
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Security Administration
Eagle Technology will work with you to ensure that stored data is protected by login password access restrictions and from system hackers by installing firewalls, intrusion prevention, and conducting quarterly scheduled penetration testing.
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User Account Administration
Eagle Technology will help you add or remove users from your network resources.
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NETWORK MANAGEMENT
ISP Management
Eagle Technology will help you manage your ISP, internet service provider, relationship to ensure your Internet connectivity runs event-free. ISP services include domain name ownership renewal, host connectivity, IP-address links, webservers, mailservers, and databases.
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Web Host Support
Eagle Technology will facilitate your web host relationship to ensure that your website actively runs event-free. Brochure, e-commerce or web-application sites will be monitored for uptime and specific applications.
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3rd Party Vendor Management
Eagle Technology will interface with your 3rd party IT vendors on your behalf.
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Router Management
Eagle Technology will ensure your router is configured properly to optimize network performance and ensure critical business systems run.
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Firewall Management
Firewalls are used to prevent unauthorized access into your business’ private network. Eagle Technology will keep your network protected with the most current firewall solutions.
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VPN Management
A VPN, virtual private network, allows you to securely access your company network and files remotely. Eagle Technology will create and maintain a VPN for you.
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