MAINTENANCE
Unlimited Phone Support
Our Eagle Technology Technicians are available to help you by phone and help walk you through common computer, server, and network problems such as network connectivity, email retrieval and file access. If the identified problem cannot be resolved over the phone, the technician will arrange for on-site support.
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Unlimited Remote Control Support
Remote Control Support allows your Eagle Technology Technician to view your computer or server screen and work with you to resolve your computer problem.
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Microsoft Application Support
Eagle Technology will oversee all Microsoft programs such as Word, Excel, and Outlook to ensure that these applications are updated and running event free.
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Emergency After Hours Support
Eagle Technology will respond to computer problems after your normal business hours and on weekends (Monday – Friday 5:00 pm – 8:00 am, Saturday and Sunday 24 hours). Emergency support is available via phone, remote or onsite to ensure that your business remains productive 24/7.
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Unlimited On-Site Support
Eagle Technology will arrange for a technician to resolve your computer or server problem on-site at your office location. Red and White subscribers may receive this service billed at an hourly rate.
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Server Service Monitoring
Eagle Technology will monitor your vital server systems such as email, databases, web sites, anti-virus, event logs, hardware performance, and Internet connectivity to ensure that your business has the necessary systems to run smoothly. Constant hardware and software test checks are designed to continuously monitor your system and catch system flaws before they become an interruption in your business activity.
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3rd Party Vendor Management
Eagle Technology will interface with your 3rd party IT vendors on your behalf.
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